Privacy Policy

Last Updated: July 19, 2023 – Privacy Policy

This Privacy Policy, which is an integral part of the Terms of Use, outlines how and our authorized partners handle the information obtained from or through our websites, associated applications (including mobile apps), and other sources like social media. It’s important to note that this Policy does not apply to the activities of any third party. By accepting the Terms of Use, you also accept and agree to be bound by this Privacy Policy, giving your consent for us to use and disclose the information in the manner described herein.

Collection and Use of Personally Identifiable Information

We collect and use the personal information you provide when requesting services or information from us. This information may include your full name, address, email address, phone number, and other contact details, as well as details about the property you wish to sell.

We use the information you provide, along with other collected information as described in this Policy, for various business purposes. These purposes include contacting you, evaluating and appraising your property, and developing potential transactions. We also strive to connect you with an appropriate partner, send you communications (including those from partners), inform you about changes to our Terms of Use, and provide transaction-related information. Communication with you may occur through text messages, which can include matters related to our partners. Additionally, we monitor your compliance with our Terms of Use.

Based on the information we gather, including your location, we may present you with relevant offers. We may also contact you, or allow a third party to contact you, to inquire about your user experience, invite you to participate in surveys, or provide feedback on your experience. In some cases, we may share your information with a research firm to conduct surveys via email, online, phone, text, and/or video chat with homeowners who contacted us but did not sell their houses to us. It’s important to note that we do not sell any of the personal information we collect about you to third parties.

The personally identifying information you provide to will generally not be shared with any third party, except in the following cases:

  • When believes in good faith that disclosure is legally required by relevant statutes, regulations, court orders, or subpoenas.
  • When the information is disclosed during’s enforcement of its policies, procedures, Terms of Use, this Policy, the Online User Agreement, or any other agreements, or in the course of disciplinary actions.
  • When the information is shared in a manner expressly permitted by the provisions of this Policy.
  • When believes in good faith that it is necessary to disclose the information to rectify false or misleading information or to address activities that are deemed manipulative, deceptive, or in violation of the law.
  • Unless you are notified otherwise at the time of data collection. has shared all categories of personal information collected on its website with affiliates and service providers during the past twelve months. In certain circumstances, personal information may also be shared with third parties during business events such as mergers, sales, or reorganizations. “Nonpublic Personal Information” refers to the information obtained from you by, which may include data from online forms, transactions, and consumer reporting agencies. will only disclose this information as permitted by law or as described in its policy. Nonpublic Personal Information may be shared with affiliated companies offering related goods and services, as well as non-affiliated third parties providing services on behalf of, including marketing or financial institutions under joint marketing agreements.

Additional Details Submitted or Published by You

The gathered information may be utilized to present you with pertinent details and advertisements regarding goods and services that may capture your interest. You maintain the choice to furnish testimonials, feedback, and images, which may be employed to improve our services and promote them to the public. Furthermore, any data that you provide via messages, emails, or other means (excluding personally identifying information) may be integrated into our materials or offerings.

Accessing the Website and Gathering of Information

When you visit without actively providing personal information, we collect fundamental technical details such as your IP address. Moreover, we employ cookies, as elaborated below. As a registered user, we compile information about your website usage, including the properties and photos you peruse, the pages you visit, your location information, and your preferences for offerings. Your login information will be securely stored by us.

Please be aware that all records of your website activities are the sole property of Phoenix Home Cash Buyers. We retain the right to utilize this information for marketing, franchising, and membership purposes.

Use of Cookies

In order to enrich your online experience, we make use of cookies, which are text files that a web server stores on your hard drive. These cookies are intended to personalize and optimize your browsing experience on our website. They are not designed to run programs or introduce viruses to your computer. Every cookie is assigned specifically to your computer and can only be read by the web server within the domain that issued it. By using cookies, we aim to enhance the functionality of our websites and enable seamless navigation for you.


This site uses Google’s ReCaptcha to prevent bots and spam. By accessing this site, you agree to abide by the Google Privacy Policy and Terms of Service. These policies also outline how your information is used and protected.

Location-Based Services

We may need to obtain, employ, and distribute precise location information including real-time geographic data from your device or computer in order to deliver location-based services. These services may rely on technologies such as GPS, Bluetooth, and IP Address, along with crowd-sourced data from Wi-Fi hotspots and cell towers, to determine device location. This location data is collected anonymously and used solely for providing location-based services that do not personally identify you, unless you have given your explicit consent.

A Service you use may select and display properties based on your device’s location, after your device shares its geographic coordinates. Particular location-based services may mandate you to provide your personal information for the intended service to be offered.


The website includes links to external websites, and we disclaim responsibility for their privacy practices, urging users to review and consider the privacy statements of those websites.

Security Measures For Protecting Information

Accessing particular sections of’s websites requires individual login credentials. A unique user identifier (user ID) and password are required to access password-protected areas. It is critical to guarantee the confidentiality and security of login credentials and passwords. It is your responsibility to maintain the secrecy of your credentials and password and to be accountable for any activity on the website that occurs under your login credentials. Sharing your login information and password with others is strictly prohibited, and using your login details for purposes other than complying with the Online User Agreement is also prohibited.

External Party Data Collection

We leverage service providers such as Google Analytics, Search Console, and others to gain insights into website usage and assess the effectiveness of our marketing endeavors. These providers may utilize cookies, your IP address, or an anonymous identifier, in conjunction with non-personal information gathered from your browser and your interactions with our websites and other platforms. Through this, we enhance our websites, provide relevant advertisements, and offer analytical information. To gain more knowledge about advertising networks and manage your preferences concerning your data usage, you can visit websites like and Although certain browsers provide a “do not track” option, it’s important to note that we presently do not track your activities across different websites and do not respond to “do not track” signals from browsers. Moreover, we ensure that our third-party service providers adhere to the guidelines outlined in our policy and refrain from collecting information from our websites for purposes other than those explicitly specified.

Social Media and Third-Party Applications

The privacy practices and terms set forth by social media platforms and applications dictate how information is collected and utilized on those platforms. Please note that any information you share on phoenixhomecashbuyers.coms’ social media pages or other social media channels is subject to the specific policies of the respective social media platform. When you engage with us using social media tools, we may receive personal information from the social media site or application, such as your basic account information or username. Rest assured that any information obtained from social media sites is handled and used in a manner consistent with how we handle similar information gathered through our website.

Minors’ Privacy

Safeguarding the privacy of minors is of utmost importance to us. We have a firm commitment to not knowingly gather personal information from individuals under the age of 18. In the event that we become aware of unintentionally collecting personal information from a minor, we will promptly take action to remove such information from our records. Parents or legal guardians who suspect that their child has shared personal information with us without their consent can reach out to us to request the deletion of that information.

Information Disclosure in Compliance with Legal Obligations

In order to comply with legal requirements, may be obligated to disclose certain information. This includes situations where such disclosure is necessary to comply with a statute, regulation, court order, or other legal process. We will make reasonable efforts to disclose only the information that is required and to protect your privacy to the extent permitted by law.

Data Security Measures has established reasonable security measures to safeguard your information and prevent unauthorized access, ensuring its accuracy and appropriate usage. Our safeguards encompass organizational, technical, and administrative measures to shield your information from unauthorized access, loss, alteration, or misuse. Nevertheless, please note that no data transmission over the internet or wireless network can be entirely secure, and even though we make every effort to safeguard your information, we cannot guarantee absolute security. Consequently, any information you transmit to us is at your own risk.

Security Measures for Personal Information

We have implemented reasonable security measures to safeguard your personal information and protect it from unauthorized access and misuse. If you are subject to the CCPA (California Consumer Privacy Act), you have additional rights, including the right to request the deletion of your personal information and the right to access specific information about the collection and use of your personal information. You can exercise these rights without facing any discriminatory treatment from us. To exercise your rights or gather more information, please submit a request using the contact methods provided. Please note that we may need to verify your request and may require additional information or credentials for verification purposes. We will respond to your request within 45 days and provide an explanation if we are unable to fulfill the request.

Privacy Policy Updates reserves the right to make changes to its Privacy Policy at any time without prior notification. We recommend that you periodically check for updates and review the revised policy to stay informed about any potential impact on your personal information.

Questions, Concerns, and Information Accuracy

If you have any questions or concerns about the accuracy of the information we collect and maintain, please don’t hesitate to contact us. We are dedicated to ensuring the accuracy of the information we possess and will promptly make any necessary corrections. You can reach out to us by using the contact form to submit your request or provide any necessary corrections.